Brands

Shipping & Returns

If you have not yet received your order

Orders placed over the internet usually ship within 24-48 hours. Our orders ship via Fedex. Please allow for weekend delays as business days only are calculated in this calculation. (This could delay the arrival of your package by up to two days.) If you have received a partial shipment Your order may sometimes ship from multiple warehouses using different services. Therefore, it may take a few days for the complete order to be delivered.

.If you have any questions regarding our Shipping Costs

To get the shipping cost, simply add the items to you cart and the shipping total will automatically be calculated. Please be advised that we ship via Fedex.

Is my order subject to state sales tax?

Only orders shipped to California addresses are subject to state sales tax.

What happens if item(s) I received were defective or damaged?

Call us or email us and briefly describe about the damage of product(s). Any defective merchandise, purchased from J Cosme, will be replaced at no charge. Any "shipping damage" occurs during the shipping must be notified to J Cosme immediately. We will do the damage claim through FedEx and replacement item(s) will be shipped within 5-10days. Customers required to keep the damaged merchandise for up to 20 days in case of damage inspection. If the package came in severly damaged unpon delivery, please either refuse or notify the FedEx driver about the damage.